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New claim

Product is dysfunctional

At the same time, it´s not possible to claim a product for which has been already applied withdrawal from the contract . It´s also not possible to claim withdrawal from the contract if the product is currently part of the claim.

Select the type of document on the basis of which you will file a claim.

Invoice

Receipt

Enter the Order ID and invoice number.

Invoice number

Order ID

Both numbers can be found in your invoice. (Contact)

Enter the receipt number and „UID” number

Receipt numberIf the „DOKRPID” number on your receipt begins with two letters, enter the entire „DOKRPID” number, including the letters – otherwise, enter the document number „č.d.”

„UID” number from the receiptEnter the last 4 digits of the „UID” number on the document

If you can't find some of the numbers on the receipt, see

a sample demonstration.

Claim made by

First name

Last name

Telephone number

Street and house number

City

Postal code

Address addition

Information about claimed product

Invoice number or receipt number

Date of purchase

Enter the order ID and invoice number in order to show the list of items.

I prefer my claim to be dealt with the following way:

Repair

Replacement

Reimbursement

Appropriate discount

*The final method of solution will be decided by an authorized service center based on the diagnostics of the goods. The hierarchy of the solutions applied is discount, repair, exchange, refund. In case of rejection, the goods are sent back to your address.

Bank account number in case of refunding the purchase price

If all applicable provisions required by law are met, the purchase price will be refunded using the same payment method as I initially used for the purchase. When paying in cash, by cash on delivery, or by another method that does not allow a refund in the same way, I agree that the refund will be credited to the following account number:

Account number / IBAN

Delivery address in case of repair or replacement of the goods

The address for returning the claimed goods is the same

First Name

Last Name

Phone Number

Street name and house number

City

Post code

Additional address

I request the claimed product to be picked up at the following address

The address for picking up the claimed goods is the same

First Name

Last Name

Phone Number

Street name and house number

Additional address

City

Post code

Pickup country

I will wrap the claimed product carefully and will include a printed out receipt. We want to order a right courier to pick up your parcel, therefore we need you to give us some information about the package we are going to pick up.

Length (cm)

Height (cm)

Width (cm)

Weight (kg)

Add another package

I want to be notified about the status of the claim via email

E-mail

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New claim

Select the type of document on the basis of which you will file a claim.

Enter the Order ID and invoice number.

Enter the receipt number and „UID” number

Claim made by

Information about claimed product

I prefer my claim to be dealt with the following way:

Delivery address in case of repair or replacement of the goods

I request the claimed product to be picked up at the following address

I want to be notified about the status of the claim via email

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New claim

Select the type of document on the basis of which you will file a claim.

Enter the Order ID and invoice number.

Enter the receipt number and „UID” number

Claim made by

Information about claimed product

I prefer my claim to be dealt with the following way:

Delivery address in case of repair or replacement of the goods

I request the claimed product to be picked up at the following address

I want to be notified about the status of the claim via email