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New claim

You have sent me a wrong product

You have sent me a wrong product

At the same time, it´s not possible to claim a product for which has been already applied withdrawal from the contract . It´s also not possible to claim withdrawal from the contract if the product is currently part of the claim.

Enter the Order ID and invoice number.

Both numbers can be found in your invoice. (Contact)

Information about the missing products

Invoice number or receipt number

Date of purchase

Enter the order ID and invoice number in order to show the list of items.

Instead of ordered product I have received the following (detailed description)

Attachments (photo, video)

Necessary photos to reporting a claim are: photo of the goods received, photo of the shipping company's label on the box, and photo of the barcode of the goods. Thank you.

Tip: you can select multiple files at once by holding down the CTRL key on a PC (CMD on a Mac).

Drag the files here.
Choose file.
Supported file types: jpg, jpeg, gif, png, zip, rar, pdf, doc, docx, mp4, avi

Bank account number in case of refunding the purchase price

If all applicable provisions required by law are met, the purchase price will be refunded using the same payment method as I initially used for the purchase. When paying in cash, by cash on delivery, or by another method that does not allow a refund in the same way, I agree that the refund will be credited to the following account number:

Delivery address in case of delivering the right goods

Delivery address

I request the wrong product to be picked up at the following address

I will wrap the wrongly delivered product carefully and will include a printed out receipt We want to order a right courier to pick up your parcel, therefore we need you to give us some information about the package we are going to pick up.

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I want to be notified about the status of the claim via email
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