Immediate replacement

Even the best product can sometimes have a malfunction, even the best quality brand has a few complaints.

Don't wait 30 days for repair

With the extra service "Express replacement" you no longer have to wait for your repair and your claim to be processed within the legal time limit. If the item you are claiming for is available in our warehouse and we have received your claim, we will immediately exchange the old item for a new one. If we do not have a replacement in stock, you will receive a voucher for a new purchase of the same value. Don't waste time waiting and enjoy all the purchased products immediately.

For an Express replacement, we switch on the highest speed so that the word "express" fulfils its meaning. We'll make sure the exchange goes smoothly and in the shortest possible time, because your satisfaction is our number one priority.

For further information and details on this service, please refer to our Terms and conditions, or contact our customer service.

Example No. 1

• You buy a piano for 425 €.
• You buy also the extra service Prompt replacement with it.
• Your piano breaks down within the warranty period.
• You send the instrument to us to open a claim and we will immediately send you a new piece.

Example No. 2

• You buy a monitor for 213,98 €.
• You also buy the extra service Prompt replacement with it.
• The monitor stops working within the warranty period.
• You send it to us to open a claim, but we don't have a new one in stock. We will send you a voucher for the purchase of a new item in the full amount of 213,98 €.

How to do it?

• 1

  Choose a service

  Check the Immediate replacement service option in your shopping cart during checkout. You can also do this for multiple products within one purchase.

• 2

  Activate the service

  The Immediate replacement service will be activated immediately after payment. The final price in your shopping cart will be automatically increased by the value of the extra service.

• 3

  Apply the service

  To apply for an Immediate replacement, all you need to do is submit the claim form and submit an invoice. We will replace the goods without waiting.

FAQ