Extended return

Few people can find out via the internet, from a description and a photo, whether a product will suit them 100%. Some people can decide faster than others, while others may need more time to consider.

Take your time to decide

With the "Extended returns" extra service, you get an additional 46 days to try out your new item. On top of the standard 14 days to return the item without giving a reason, you get an extra week, so you can return your new item to us at any time up to 60 days after purchase. For companies and legal entities, this period is a little shorter, as they have a total of 30 days to return the item with this service.

Try and return if it doesn't fit

We truly care about delivering your new joy just the way you want it. Try the product for longer and feel free to return your new item to us if your expectations of the product didn't meet reality.

For further information and details on extended returns, please refer to our Terms and conditions, or contact our customer service.

Example No. 1

• You buy a gaming mouse for 25,90 €.
• You also buy the extra Extended Return service with it.
• You find out that the mouse doesn't suit your purposes, but it's been more than 14 days since you received it.
• As you have purchased the Extended Returns service, you can return the goods to us and get your money back, even if the standard return period has already expired.

Example No. 2

• You buy a speaker for 389 €.
• You also buy the extra service Extended Return with it.
• However, the product did not meet your expectations and you want to return it, but more than 14 days have passed since it was delivered to you.
• However, you have purchased the Extended Returns service, so you will return the goods to us and we will refund your money.

How to do it?

• 1

  Choose a service

  Check the Extended returns box in your shopping cart when you make your purchase. You can also do this for multiple products within one purchase.

• 2

  Activate the service

  The Extended returns service will be activated immediately after payment. The final price in your cart will be automatically increased by the value of the extra service.

• 3

  Apply the service

  All you have to do to claim the Extended return service is to return the goods to us within 60 days and we will refund your money back to you. For legal entities, the return period is 30 days.

FAQ