Shipping Insurance

The Shipping Insurance service covers compensation for damage to purchased goods through accelerated proceedings in the event that any of the following incidents occur:

• damage to the shipment
• destruction of the consignment

Transport companies are responsible for the delivery of goods in undamaged condition. In certain cases, their liability is limited by international conventions. This means that it does not cover, for example, damage to, or destruction of, a consignment as a result of a natural disaster. In these cases, it could take several weeks to process a complaint. By using our Shipping Insurance service, the customer can secure the advantage of a smooth, trouble-free, and accelerated process of handling complaints as well as possible compensation for damage to purchased goods if the above events were to occur.

Terms of performance of the Shipping Insurance service

The insurance of the consignment covers damage or destruction of the consignment during its transport, from the moment of loading the consignment on the means of transport specified in the contract, to the moment of unloading the transported consignment and handing it over to the consignee or other person authorized by the consignee. In the case of the personal collection of the consignment at one of the collection points of either the seller or courier, the moment of delivery is considered to be the collection of the consignment by the consignee. If the consignment is divided into individual parts for the purpose of transport, the insurance cover applies to each part of the consignment separately.

The shipping insurance service provides the customer with the advantage of accelerating the complaint process. The customer is obliged, no later than 24 hours from the receipt of goods, to report any damage or destruction of the shipment to Muziker. Information regarding damage to the goods must be supplemented with photo documentation of the damaged goods. Muziker will then organize for the collection and return transport of damaged goods via courier (costs paid by Muziker). After receiving the goods, Muziker will send the customer a replacement immediately. In the event that the product is not currently available in stock, Muziker will offer the customer alternative goods as a replacement.

The customer acknowledges that the fee paid for the insurance service in regards to shipment will not be refunded by Muziker in the event of withdrawal from the contract. Claims through Shipping insurance can only be made in connection with the goods listed on the invoice, together with the purchased shipping insurance service. The application of the service cannot be claimed for goods from other invoices, other shipments, or retroactively. A claim made through shipping insurance must be addressed to the following e-mail address: claims@muziker.com.

Example No. 1

• You buy a pair of outdoor goggles for 249 €.
• You also buy the extra service Shipment Insurance with them.
• During transport from us to you, the package gets damaged and the glasses also suffer some damage.
• However, you have purchased the extra service with parcel insurance, so as soon as the damaged item is returned to us, we will send you a new item without waiting for the claims process to be completed. If we do not have a new piece in stock, you will instantly receive a voucher to purchase new items in our store.

Example No. 2

• You buy fishing rods for 129,95 €.
• You also buy the extra service Shipment Insurance with them.
• The fishing rods will break on the way to you, and apparently, it's caused by the carrier.
• You don't have to wait for the whole claim process to be completed: once the parcel is returned to us we will send you a new item, or you will receive a voucher to purchase in our store if we no longer have the original model in stock.

How to do it?

• 1

  Choose a service

  Check the Shipment Insurance service in your shopping cart when you make your purchase.

• 2

  Activate the service

  The Shipment insurance service will be activated immediately after payment. The final price in your basket will be automatically increased by the value of the extra service.

• 3

  Apply the service

  In case of an insurance claim, simply send an email to claims@muziker.com and submit your invoice with the purchased service.

FAQ